A call center is one of the interaction centers made up of software, hardware, human resources, and processes where information is exchanged with the individuals or organizations they are in contact with. Call centers are facilities that offer general services, including information lines, customer relations, reservation centers, and help desks. Call centers are places where a lot of incoming and outgoing calls are made.
Call centers, which recently underwent a structural transformation, are able to manage communication channels including email, fax, sms, and online chat in addition to taking phone calls. As a result, these centers are often referred to as customer interaction centers, customer interaction platforms, and customer interaction centers. Despite this, the word “call center,” which has a high degree of linguistic embedding, will continue to be used to refer to all of the communication channels already in use or yet to be invented.